At ThinkNew, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit thinknew.in or use our IP services. By accessing our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information when you interact with our website or services:
- Personal Identification Information: Name, email address, phone number, and organisation/institution name provided via contact forms, consultation requests, or service agreements.
- Invention & Research Details: Technical descriptions, drawings, research data, or any information you share with us for the purpose of patent drafting, trademark registration, or other IP services.
- Payment Information: We do not store full payment card details. Payments are processed through secure third-party gateways. We only retain transaction IDs and billing amounts for record-keeping.
- Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources collected automatically via cookies and analytics tools.
- Communication Records: Emails, WhatsApp messages, or other correspondence you exchange with our team.
2. How We Use Your Information
Your information is used strictly for the following purposes:
- To provide, manage, and deliver the IP services you have requested.
- To communicate with you regarding your service status, updates, and important notifications.
- To send you relevant newsletters, blog updates, or promotional content — only if you have opted in.
- To improve our website content, user experience, and service offerings based on usage patterns.
- To comply with legal obligations, including responding to lawful requests from government or regulatory authorities.
- To prevent fraud, abuse, or unauthorised use of our services.
We never use your information for automated decision-making, profiling, or to make decisions that significantly affect you without human review.
3. Data Sharing & Disclosure
ThinkNew does not sell, rent, or trade your personal information to any third parties. We may share your data only in the following limited circumstances:
- Government Authorities: Filing your patent, trademark, or copyright application with the Indian Patent Office (IPO), Trademark Registry, or Copyright Office necessarily involves submitting your details to these government bodies as required by law.
- Service Partners: Trusted third-party service providers (e.g., payment processors, email service providers, cloud hosting) who assist in operating our platform — under strict data protection agreements.
- Legal Compliance: If required by a court order, legal process, or applicable law, we may disclose your information to the relevant authority.
- Business Transfer: In the event of a merger, acquisition, or business transfer, your data may be transferred to the acquiring entity under equivalent privacy protections.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:
- Essential Cookies: Required for the website to function properly (e.g., session management, form submissions). These cannot be disabled.
- Analytics Cookies: We use Google Analytics to understand how visitors interact with our website — pages viewed, time on site, traffic sources. This data is aggregated and anonymised.
- Marketing Cookies: Used to deliver relevant advertisements on third-party platforms if you have engaged with our site. You may opt out via your browser settings.
You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. For more information, visit www.aboutcookies.org.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted between your browser and our website.
- Secure access controls and password-protected systems for internal data management.
- Regular security audits and vulnerability assessments.
- Restricted access to your data — only authorised team members directly handling your case can access your files.
- Non-Disclosure Agreements (NDAs) signed with all team members and partners who handle client data.
While we take every reasonable precaution, no method of internet transmission is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you in the event of a data breach that affects your information.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected (e.g., completing a patent filing, processing a trademark application).
- Comply with legal, tax, or regulatory obligations (typically 7 years for financial records under Indian law).
- Resolve disputes or enforce our service agreements.
Upon your written request, we will delete or anonymise your personal data within 30 days, unless retention is required by law.
7. Your Data Rights
You have the following rights with respect to your personal data held by ThinkNew:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time by clicking "Unsubscribe" or writing to us.
To exercise any of these rights, please contact us at contact@thinknew.in. We will respond within 15 working days.
8. Third-Party Links
Our website may contain links to external websites or social media platforms (Facebook, Instagram, LinkedIn, WhatsApp). ThinkNew is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their individual privacy policies before sharing any personal information with them.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete such data promptly.
10. Marketing Communications
If you have subscribed to our newsletter or opted in for updates, we may send you:
- IP tips, patent guides, and academic research insights.
- Information about new services, workshops, or conferences.
- Important notices about changes to our policies or services.
You can opt out of marketing emails at any time by clicking the "Unsubscribe" link in any email or by writing to contact@thinknew.in. Transactional emails related to your active service will continue regardless of marketing preferences.
11. Changes to This Policy
ThinkNew reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.
12. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Amendment) Act, 2008. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.
For any privacy-related questions, data requests, or concerns, please contact our Data Protection point of contact:
